Policy

Please note that due to COVID-19, we have implemented the following return and exchange policy. As part of our COVID-19 response, we will temporarily not allow returns on items. 

CANCELLATIONS

No order cancellations or order changes once orders have been placed.

After your order has been placed it is no longer able to be cancelled.

SHIPPING

COVID-19 Shipping Delays

Due to the recent surge in shipping delays, orders placed from November 10th, 2021 will experience shipping delays. Carriers have estimated delays to be 5-7 additional business days due to high volume at shipping ports. We are working diligently with the carriers to provide daily updates, including when regular shipping times will resume.

Once your order has shipped, you will receive your order shipped email and your order will resume its regular shipping schedule. Please allow tracking to become available within 24-48 hours

 

Economy (UPS/USPS) is 7 to 10 Business Days
If within the continental US, your order should be received within 5 to 7 business days.  Once your order has processed, you will receive your ‘Order Shipped’ email.  Please allow 24-48 hours after the item has shipped, to track your package online.

 

Premium/Express Shipping (DHL or FedEx) time-frame is 3 to 7 business days
If within the continental US, your order should be received within 5 to 7  business days.  Once your order has processed, you will receive your ‘Order Shipped’ email.  Please allow 24-48 hours after the item has shipped, to track your package online.

 

RETURNS

Defective Merchandise:

If you have received an item with any problems or defects, please contact us within 3 days of receiving your order to inform us of the issue. If we are not notified within 3 days, you will no longer qualify for a return. You must send a photo of the damage/defect item along with all the details of your order invoice to hello@mylowearclothing.com.

ALL ITEMS ARE FINAL SALE.

 

SOMETHING WRONG?

Upon receipt, please inspect your order immediately. If you believe you have received DEFECTIVE merchandise, you must contact us within 3 days at hello@mylowearclothing.com so we may address the issue. We cannot make exceptions once you have had the merchandise in your care for a longer period, have washed it or worn it.

 

Refused Packages
If your package is refused or returned; you’re responsible for the shipping cost to re-ship package. Mylo Wear, LLC does not issue refunds.

 

Lost Packages
Mylo Wear, LLC is not responsible for lost packages due to UPS/FedEx/DHL error. Refunds will not be issued.

Terms of Use and Privacy Policy

Thank you for visiting Mylowearclothing.com. This Terms of Use & Privacy Policy page is to explain how we use private information provided to this website. By using this website, you are accepting these terms and conditions and the practices described in this privacy policy. Please read this section before submitting any transaction to make sure you understand how we use personal information.

Billing terms

Payment is required upon check out we only accept the following forms of payment on our site:

  • Paypal

  • Credit Cards

    • Visa

    • Mastercard

    • Discover

    • American Express

 Sales Tax

In accordance with state laws, Mylo Wear, LLC charges sales tax.

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to submit:

  • Name

  • E-mail address

  • Mailing address

  • Phone number

  • Credit card information.

How do we manage your information?

Any of the information we collect from you may be used in one of the following ways:

  • To improve our website

  • To improve customer service

  • To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, other than for the express purpose of delivering the purchased product or service requested).

  • To send periodic emails

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

We may collect information using various technologies, including “cookies” and “pixel tags” (or otherwise referred to as web beacons or pixels). Cookies are small data files stored on your hard drive or in your device memory that assist us in improving the Mylowearclothing.com website along with your experience with us. Further, cookies will track a user’s usage of the Mylowearclothing.com website. Pixel tags are electronic images that may be used in the Mylowearclothing.com website or through email outreach to you, and track the usage of the Mylowearclothing.com website along with the effectiveness of our communication.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personal identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personal identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our website’s privacy policy.

Changes to our Privacy Policy

We may change, modify, add or remove portions of this Policy at any time and without prior notice, and any changes will become effective immediately upon being posted unless we advise you otherwise.